How to Cancel Your Telkom Services Online: Complete Guide

The easiest way to cancel your Telkom services online: Before you proceed with cancelling your Telkom services online, you should consider doing the following:

Check Your Contract

Before cancelling your Telkom services, it’s crucial to review your contract. Some contracts may have early termination fees or specific cancellation terms. Make sure you understand your contractual obligations.

Gather Necessary Information

To streamline the cancellation process, gather the following information:

  • Your Telkom account details (username and password).
  • The service or services you want to cancel (e.g., landline, broadband, mobile).
  • A reason for cancellation (optional but helpful for Telkom to improve their services).

Steps to Cancel Telkom Services Online

Step 1. Log in to Your Telkom Account

Visit the Telkom website and log in to your account using your username and password.

Step 2. Navigate to the Cancellation Section

Once logged in to your Telkom service account, navigate to the “My Account” or “Billing” section, where you’ll find the option to cancel services. Choose the specific service you wish to cancel from the list provided.

Step 3. Provide a Reason for Cancellation

Telkom may request a reason for your cancellation. This feedback helps them improve their services. Provide a brief explanation if prompted.

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Review your cancellation details and confirm your request. You should receive an immediate confirmation of your cancellation.

What to Expect After Cancellation

Equipment Return

If you have any Telkom equipment (e.g., routers, set-top boxes), follow Telkom’s instructions for returning these items. Failure to return equipment may result in additional charges.

Final Bill

Expect to receive a final bill that includes any outstanding charges, if applicable.

Confirmation Email

You’ll receive a confirmation email acknowledging your cancellation. Keep this email for your records.

Once you have submitted your service cancellation request, you will receive a reference number. It’s important to keep this reference number handy in case you ever need Telkom to escalate your request.

Telkom Service contact details

Online chat: You can chat with Telkom service at

Email: Send Telkom service an email to get a fast response on

Call centre number: You can speak with Telkom customer service on 012 311 2473 

Telkom LTE offer page:

Frequently Asked Questions (FAQs)

How long does it take to process the cancellation?

The cancellation process is usually swift and immediate when done online. You should receive a confirmation right away.

Can I cancel my Telkom services if I’m under contract?

Yes, you can cancel your services online even if you’re under contract. However, early termination fees may apply.

What happens if I don’t return the equipment?

Failure to return Telkom equipment may result in additional charges being added to your final bill.

Will I receive a refund for unused services?

You will be charged for services up to the cancellation date. Any unused prepaid services may be refunded.

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Can I cancel multiple services at once?

Yes, you can cancel multiple services in a single online session by following the same process for each service.

Why Cancel Your Telkom Services Online?

Cancelling services online offers several advantages. It allows you to:

  • Save Time: No need to visit a physical store or call customer support, saving you valuable time.
  • Convenience: Cancel your services from the comfort of your home or office, 24/7.
  • Immediate Confirmation: Receive instant confirmation of your cancellation.
  • Paperless Process: Help reduce paper waste by opting for an online cancellation.


Cancelling your Telkom services online is a hassle-free process that puts you in control. By following the steps outlined in this guide, you can efficiently terminate your services and enjoy the convenience of online cancellation. If you have any further questions, refer to the FAQs section or contact Telkom customer support for assistance.

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