ACTU inquiry by Allan Fels into value gouging reveals the exploitative techniques utilized by massive companies

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A brand new inquiry has lifted the veil on eight techniques massive companies are utilizing to cost gouge on a regular basis Aussies, and the way they get away with it.

The report into value gouging and unfair enterprise practices was performed by former Australian Competitors and Shopper Fee (ACCC) chair Allan Fels and commissioned by the Australian Council of Commerce Unions (ACTU).

Professor Fels discovered that companies use eight completely different pricing practices to “interact in exploitative pricing practices” and are ready to take action on account of a scarcity of competitors in lots of components of the financial system, and laws and legal guidelines that haven’t saved tempo with change.

Specifically, Professor Fels known as out firms within the electrical energy, banking, airline, grocery store, insurance coverage, telecommunications and childcare sectors as key examples of huge companies partaking in value gouging and the place there’s a lack of competitors.

The eight pricing practices of concern are excuse-flation, rockets and feathers, loyalty taxes, loyalty schemes, drip pricing, confusion pricing, algorithmic pricing and value discrimination.


Professor Fels discovered that companies had been utilizing inflation as a handy “cowl” for growing costs, even when their very own merchandise prices haven’t elevated.

He added that companies generally sign to their opponents how a lot they plan to extend costs by, by citing the inflation determine.

He urged any such value signalling ought to be investigated by the ACCC to forestall cartel pricing behaviour.

Rockets and feathers

The inquiry discovered that “when prices rise, costs rise sooner than they fall when prices fall”.

That is akin to rockets rising quick and feathers falling extra slowly and is typically additionally known as uneven pricing.

“Lamb costs for farmers fell closely many months earlier than this was handed on in costs. Then again, there may be some proof that when lamb costs rose retail costs rose extra shortly,” the inquiry discovered.

“It is rather worthwhile to delay value falls,” Professor Fels instructed the Nationwide Press Membership in an handle yesterday.

Loyalty taxes

“A ‘loyalty tax’ is a pricing scheme below which prospects are lured into buying an excellent or service with a low preliminary value adopted by sharp rises in subsequent years of patronage,” the inquiry discovered.

Professor Fels added that it’s notably prevalent in industries the place switching suppliers is tougher, comparable to insurance coverage, different monetary companies and the electrical energy business.

Loyalty schemes

Professor Fels additionally hit out at loyalty schemes comparable to airline frequent flyer packages.

“The aim of loyalty schemes is to lock in or not less than bias shopper selections to merchandise already chosen,” the inquiry discovered, and concluded they’re designed to minimize competitors and lock in prospects.

Drip pricing

Drip pricing is the observe of displaying customers a unique value at the start of the acquisition in comparison with what really must be paid.

For instance, when charges and taxes payable on flight tickets or lodge rooms are solely revealed at checkout.

“These techniques are designed to obfuscate customers and make comparisons close to unattainable,” the inquiry discovered, including that “in some instances, drip pricing might breach shopper legislation whether it is deceptive or misleading”.

Confusion pricing

The inquiry additionally discovered companies, particularly these promoting merchandise with ongoing buyer relationships, comparable to cell phone or vitality plans, additionally deliberately make it tough for customers to grasp their pricing constructions, which makes comparability purchasing tough.

Professor Fels stated “proof is mounting” that confusion pricing has contributed to the price of dwelling disaster.

Algorithmic pricing

The inquiry discovered that with advancing know-how, the potential for AI instruments for use in pricing risked decreasing competitors, particularly if competitor firms used the identical algorithms to cost items and companies.

Professor Fels urged that elevated use of AI in algorithmic pricing posed a brand new problem for regulators and will make cases of value collusion “unattainable to show”.

Worth discrimination

Worth discrimination is when completely different prospects are charged a unique value for a similar product, and is commonly based mostly on their capability to pay extra.

Professor Fels pointed the finger on the banking sector.

“There are not any value wars in banking,” he instructed the Press Membership.

“The place there may be the likelihood, nevertheless, of a buyer switching to a competitor, banks have a tendency to cut back costs only for them while retaining increased costs for loyal customers extra. That is unfair.”

Professor Fels concluded his report by making a number of suggestions together with calling on the federal government to make the ACCC to conduct extra value and market investigations, such because the recently-announced inquiry into the grocery store sector.

He additionally known as for naming and shaming of companies and industries that overcharge to be reinstated, having beforehand been allowed from 2000-2003 when the GST was first launched.